Terms & Conditions

Festival and Ticketing

1. Auckland Arts Festival shows are ticketed through our official ticketing partners: Ticketmaster, ASB Waterfront Theatre, Q Theatre, and Eventfinda. To ensure you are purchasing genuine tickets please buy via the AAF website, which links directly to our partners, or through our partners directly. We cannot guarantee your tickets will be valid if you purchase through any other channels.
2. Information on this website is correct at the time of publication. The Festival reserves the right to alter, without notice, any events, programmes or artists.
3. Ticket prices include GST but exclude booking fees. See Your Tickets for details.
4. Some seats, other than Premium and A Reserve seats, may have sightline or sound restrictions. See Your Tickets for descriptions of our reserves and seat types.
5. All tickets are subject to availability. They are restricted by offer dates and the number of seats available in a given reserve or price type.
6. Latecomers may be excluded from the show or admitted only at a suitable point in the performance. Latecomers are not entitled to transfers or refunds.
7. All sales are final and there are no refunds or exchanges except as required by law.

COVID-19 Terms & Conditions
Specific Terms & Conditions apply for Auckland Arts Festival related to COVID-19. You can read these here.

Competitions and Giveaways

1. Competitions and giveaways are communicated via our website, e-newsletter, and/or social channels including Facebook, Twitter and Instagram.
2. Auckland Festival Trust competitions are in no way associated with Facebook, Twitter, or Instagram.
3. Entrants must be 18 years old or over.
4. Auckland Festival Trust employees and their immediate family are not eligible to apply.
5. One entry per person, per competition.
6. Information provided when entering a competition is for use by Auckland Festival Trust only. See our Privacy Policy for details.
7. Winners are drawn at random on the date communicated.
8. Winners are notified by email. If a response isn’t received in 48 hours, another winner will be drawn.
9. Auckland Festival Trust reserves the right to publish the name of the winner through our social media channels.
10. Prizes are non-transferable and cannot be exchanged for cash.
11. Some specific terms and conditions for individual prizes may apply.